1. About this policy
This Booking & Cancellation Policy outlines how appointments, deposits, cancellations, and rescheduling are managed at MISUMI NutrAesthetics (“we”, “us”, “our”).
By booking an appointment with us, you agree to the terms below.
2. Booking appointments & deposits
- All appointments require a non-refundable deposit to secure your booking.
- Your appointment is not confirmed until the deposit has been paid.
- The deposit amount will be deducted from the total treatment cost at your appointment.
- Deposits are taken to reserve clinic time specifically for you and to cover costs in the event that appointments are cancelled at short notice.
3. Cancellations
- If you need to cancel your appointment, please provide at least 48 hours’ notice.
- Cancellations made 48 hours or more before your appointment:
- Your deposit can be transferred once to a new appointment date or held on your account.
- Cancellations made with less than 48 hours’ notice will result in the loss of your deposit.
- Repeated short-notice cancellations may result in us asking for full prepayment for future appointments.
4. Rescheduling
- You may reschedule your appointment up to 24 hours prior to your scheduled booking time, subject to availability.
- Rescheduling with more than 24 hours’ notice:
- Your deposit will be moved to the new appointment.
- If you request to reschedule within 24 hours of your appointment, this will be treated as a late cancellation, and your deposit will be forfeited.
- If you wish to rebook after a late reschedule, a new deposit will be required.
5. Late arrivals
- Please arrive on time so we can carry out your full treatment safely and without rushing.
- If you are late, we may need to shorten your treatment to avoid delaying the next client. In this case, the full treatment fee still applies.
- If you are more than 15 minutes late, notify us by contacting our phone number. We may not be able to carry out the treatment, and this will be considered a missed appointment, resulting in a loss of deposit.
6. No-shows
- A no-show occurs when you fail to attend your appointment and do not contact us in advance.
- No-shows will result in the loss of your deposit.
- After a no-show, we may require full payment in advance for any future bookings.
7. Medical suitability & treatment refusal
- It is your responsibility to inform us of all relevant medical conditions, medications, allergies and recent treatments or procedures before your appointment.
- In some cases, we may need to delay, amend or refuse treatment if it is not safe or appropriate to proceed.
- If we determine on the day that a treatment is not suitable for you for medical or safety reasons, we will discuss alternative options.
- In cases where incorrect or incomplete information has been provided, we reserve the right to charge for the appointment and deposits may not be refundable or transferable.
8. Patch tests
- Some treatments may require a patch test at least 24 hours prior to your appointment, in accordance with product/manufacturer guidelines or insurance requirements.
- If you do not attend or complete a required patch test, we may have to cancel or amend your treatment, and your deposit may be forfeited.
9. Age restrictions
- Clients must be [18+] for injectable treatments and for any treatments where this is required by law, manufacturer or insurance.
- We may request photo ID to confirm your age.
- We reserve the right to refuse treatment if we are unable to verify age or suitability.
10. Payments
- We currently accept debit/credit card, PayPal, Clearpay/Klarna, where applicable, and online payments via our booking system.
- Where finance or buy-now-pay-later options are used, acceptance is subject to the terms of the payment provider and their own checks.
11. Changes to this policy
We reserve the right to update this Booking & Cancellation Policy from time to time. The most recent version will always be available on our website.
If you have any questions about this policy, please contact us before booking your appointment.