MISUMI NutrAesthetics

1. Who we are

This website is operated by [Your Business Name], trading as MISUMI NutrAesthetics (“we”, “us”, “our”).

  • Business address: 33 Great George Street, Leeds, England, LS1 3AJ
  • Email: info@misuminutraesthetics.
  • Website: www.misuminutraesthetics.com

If you use this website, place an order, make a booking or join a membership, you are agreeing to these Terms & Conditions (“Terms”). If you do not agree, you must not use this website.

2. Use of this website

2.1 You must be at least 18 years old to use this website, purchase products, book treatments, or join any membership or subscription.

2.2 You agree not to use this website for any unlawful purpose, or in any way that may damage our reputation, interfere with the website, or harm other users.

2.3 We may update or change the website, these Terms, or any content at any time. The version in force at the time of your booking or order will apply.

3. Online shop & product purchases

3.1 Our online shop is powered by WooCommerce (or similar). By placing an order, you are offering to purchase products on and subject to these Terms.

3.2 All orders are subject to availability and our acceptance. We may refuse an order, for example if:

  • the product is out of stock
  • there is an error in pricing or description
  • we suspect fraudulent activity

3.3 Prices & payment

  • All prices are shown in GBP (£) and include UK VAT where applicable.
  • We may change prices at any time, but this will not affect orders already placed.
  • Payment is taken at the time of order via our secure payment provider(s).

3.4 Delivery

  • Delivery options, costs, and timeframes are shown at checkout.
  • We only deliver to [UK / specify countries].
  • Delivery times are estimates and are not guaranteed.

3.5 Risk & ownership

  • Risk in the products passes to you when they are delivered to the address you provide.
  • Ownership passes to you once we receive full payment.

3.6 Consumer rights & returns (online products)
As a UK consumer buying online, you normally have the right to cancel most goods within 14 days of receiving them (“cooling-off period”), subject to legal exceptions.

You cannot return:

  • Products that have been opened, used, or are not in a resellable condition for hygiene reasons (e.g. skincare, cosmetics) once unsealed.
  • Products made to your specification.

If you wish to cancel or return a qualifying product:

  • Contact us in writing within 14 days of receiving your order.
  • You then have 14 days to return the product(s) to us.
  • You are responsible for return postage unless the item is faulty or misdescribed.

Refunds will be processed once we receive the goods in acceptable condition, back to your original payment method.

This does not affect your statutory rights in relation to faulty or misdescribed goods.

4. In-clinic treatments & appointments

4.1 Consultation & suitability

  • All aesthetic and skincare treatments are subject to consultation and clinical judgement.
  • We reserve the right to decline or postpone treatment if we consider it unsuitable, unsafe, or not in your best interest.

4.2 Medical information

  • You must provide accurate, complete information about your health, medications, allergies, and previous treatments.
  • Please notify us of any changes at least 24 hours prior to each treatment.
  • We are not responsible for adverse outcomes resulting from information withheld or inaccurate information given by you.

4.3 Results & expectations

  • Results vary between individuals and cannot be guaranteed.
  • Any before-and-after photos or descriptions are provided for illustrative purposes only.

4.4 Booking & deposits

  • We may require a booking fee or deposit to secure your appointment.
  • Deposits are [non-refundable / refundable under conditions – customise].
  • Deposit terms and any minimum notice period will be displayed at the time of booking and form part of these Terms.

4.5 Cancellations & no-shows

  • If you need to cancel or reschedule, please give at least 48 hours notice.
  • Cancellations with less than 24 hours’ notice, or failure to attend, may result in:
    • loss of your deposit and/or
    • a cancellation fee.
  • Repeated no-shows or late cancellations may result in the refusal of future bookings.

4.6 Children & guests

  • For safety and insurance reasons, we may not be able to accommodate children or additional guests in treatment areas.
  • Please check our clinic policy prior to your appointment.

5. Memberships, subscriptions & recurring payments

5.1 Membership overview
We may offer paid membership or subscription plans (e.g. monthly skin memberships, “Glow Club” etc.) which include specific benefits such as treatments, discounts, or access to member-only products (“Membership”).

The specific details of each Membership (price, benefits, minimum term) are set out on the relevant Membership page and/or product description. These details form part of these Terms.

5.2 Joining a Membership

  • To join, you must purchase the relevant Membership product via our website or as otherwise instructed.
  • By subscribing, you authorise us and/or our payment processor to charge your chosen payment method on a recurring basis (e.g. monthly).

5.3 Membership fees & billing

  • Fees, billing frequency, and any minimum term will be clearly stated before you sign up.
  • Payments are taken automatically until you cancel or your Membership is terminated.
  • If a payment fails, we may attempt to re-collect or contact you. If payment is not received, we may suspend or cancel your Membership and access to benefits.

5.4 What is included

  • The treatments, services, or discounts included in your Membership are specified on the Membership page/product.
  • Membership benefits are non-transferable and may only be used by the named Member.

5.5 Rollover / unused treatments

  • Any policy on rolling over unused treatments (e.g. if you miss a month) will be set out on the Membership page.
  • Unless specifically stated, unused benefits do not roll over and are not refundable.

5.6 Changes to Memberships

  • We may update or change Membership pricing or benefits from time to time.
  • For existing Members, we will give reasonable notice of any material changes, and you may cancel if you do not agree.

5.7 Cancellation by you

  • You may cancel your Membership by following the cancellation steps described on our website or by contacting us in writing.
  • Any minimum commitment period or notice period (e.g. 1 full billing cycle) will be clearly stated.
  • Cancelling your Membership stops future payments but does not usually entitle you to a refund for any period already paid, unless required by law.

5.8 Cancellation by us
We may cancel or suspend your Membership immediately if:

  • You fail to make payment.
  • You misuse your Membership, breach these Terms, or behave inappropriately towards staff or other clients.
  • We discontinue the Membership programme (we will give reasonable notice where possible).

Your statutory rights are not affected.

6. Gut microbiome testing & educational advice

6.1 Nature of service
We may offer gut microbiome or similar testing (“Testing Services”), which can include:

  • Supply of a test kit from a third-party laboratory,
  • Collection and sending of your sample according to instructions,
  • Provision of a test report, and
  • A consultation to discuss lifestyle, diet, and general wellbeing support.

6.2 No medical diagnosis or treatment

  • We do not provide medical diagnosis, prescribe medication, or manage medical conditions.
  • Testing Services and consultations are for information and education only and do not replace advice from your GP or other healthcare professional.
  • You must not disregard, avoid, or delay seeking medical advice from your doctor or other qualified health provider because of anything you learn from us.

6.3 Third-party laboratories

  • Testing may be processed by external laboratories. We do not control their processes or guarantee turnaround times.
  • We are not responsible for delays or errors arising from third-party labs, courier issues, or failure to follow sample instructions.

6.4 Client responsibilities
You are responsible for:

  • Reading and following all instructions for sample collection and submission.
  • Providing accurate, complete health and lifestyle information.
  • Consulting your GP or healthcare provider before making major changes to diet, supplements, or medications.

6.5 Limitations of results

  • Test results are based on current scientific understanding and may not be exhaustive or definitive.
  • Interpretations and suggestions are based on general evidence and practitioner judgement and may not guarantee any particular outcome.

6.6 Refunds & cancellations for Testing Services

  • Once a test kit has been dispatched or a sample submitted to the lab, fees are usually non-refundable, except where required by law.
  • If you wish to cancel before dispatch, please contact us as soon as possible; we will advise you of your options.

7. Health, suitability & client responsibilities

7.1 Our treatments, programmes, and advice are not a substitute for medical care or mental health support.

7.2 You are responsible for:

  • Ensuring you are fit to receive treatments or follow any lifestyle/nutrition recommendations.
  • Discussing any concerns, medical conditions, or medications with your GP or relevant specialist.
  • Following pre- and post-treatment instructions given to you.

7.3 If you experience any adverse reaction, side effect, or concern following a treatment or following advice, you should:

  • Stop using any relevant product or protocol, and
  • Seek appropriate medical attention where necessary, and
  • Inform us as soon as reasonably possible.

8. Member-only pricing, offers & discounts

8.1 From time to time, we may offer different prices, discounts, or exclusive products for:

  • Members or subscribers,
  • Specific client groups, or
  • Limited promotions.

8.2 Eligibility criteria, conditions, and duration of such offers will be stated at the time of the offer.

8.3 Discounts cannot generally be combined, and we reserve the right to withdraw or amend offers at any time.

9. Intellectual property

9.1 All content on this website, including text, graphics, logos, images, downloadable resources, course materials, and designs, is owned by or licensed to us and is protected by copyright and other intellectual property laws.

9.2 You may:

  • View and print content for your own personal, non-commercial use.

You must not:

  • Copy, reproduce, distribute, share, or exploit any content for commercial purposes without our prior written consent.

10. Liability

10.1 Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence,
  • Fraud or fraudulent misrepresentation,
  • Any liability that cannot be limited or excluded under UK law.

10.2 To the fullest extent permitted by law, we are not liable for:

  • Any indirect or consequential loss or damage,
  • Loss of profits, business, or opportunities,
  • Any loss arising from your failure to follow pre- or post-treatment instructions, or failure to seek appropriate medical advice.

10.3 Our total liability to you in respect of any claim arising under or in connection with these Terms shall, where permitted by law, be limited to the total amount you have paid to us for the relevant product or service in the 12 months preceding the claim.

Your statutory rights as a consumer are not affected.

11. Privacy & data protection

11.1 We process your personal data in accordance with UK data protection law.

11.2 Please refer to our Privacy Policy and Cookie Policy for full details of how we collect, use, and protect your personal data.

12. Complaints

12.1 We aim to provide a high standard of care. If you are unhappy with any aspect of our services, please contact us in the first instance at info@misuminutraesthetics.com

12.2 We will acknowledge your complaint and aim to resolve it as quickly as possible.

12.3 If we cannot resolve a dispute informally, you may be entitled to use alternative dispute resolution or other consumer rights processes under UK law.

13. Governing law

13.1 These Terms, and any disputes or claims arising from them, are governed by the laws of England and Wales.

13.2 The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or related to these Terms or the use of this website.

14. Contact us

If you have questions about these Terms, please contact us at:

  • Email: info@misuminutraesthetics.com
  • Address:MISUMI NutrAesthetics LTD 33 Great George Street, Leeds, England, LS1 3AJ